Privacy policy

Privacy policy for the Dentiste à Laval website

Dentiste à Laval (“we” or “us”) is committed to respecting your privacy and protecting your personal information. Dentiste à Laval is committed to protecting your personal information collected during your use of the reunionsausommet.ca website (the “Website”) and to using it only for the purposes for which it was collected.

1. Scope and application
2. Information we collect and why we collect it
3. Cookies: how they are used
4. How information is stored and shared
5. Hyperlinks and third parties
6. Security
7. Your rights
8. Roles and responsibilities
9. Contact us

This privacy policy (the “Privacy Policy”) governs the collection, use, retention, disclosure and destruction of information Dentiste à Laval obtains about users when they access or use the Website.

By accessing the Website, you consent to the collection, use, disclosure, retention and destruction of your personal information as described in this Policy.
If you do not consent to these terms, please do not use the website.

Scope and application

The term “personal information” refers to information that, when taken alone or in combination with other information, identifies an individual, such as name, date of birth, e-mail address, and any other information that must be treated as “personal information” in accordance with applicable laws.
Dentiste à Laval reserves the right to change this Privacy Policy at any time without notice. The current version of the Privacy Policy is available on the Website and its effective date is indicated. If changes are made to the policy that materially alter the privacy risk, we will notify you by posting a notice on the home page of the website. If you continue to use the website after such changes take effect, you will be deemed to have accepted those changes. We recommend that you regularly review our privacy policy.

Access to and use of the website are governed by the General Terms and Conditions of Use and Sale, which can be found at https://www.dentistealaval.ccom/termes-et-conditions/ . These have been incorporated into this privacy policy by reference.

Information we collect and why we collect it

Personal information is collected and used for the following purposes:

Website usage data:

• Information on the functionalities used, Dentiste à Laval may collect certain data concerning the use of the website, such as the functionalities used or the sections visited.
• Profile information, such as numerical identifiers, passwords and service preferences, language of communication, for example.
  Browser information, such as the type of browser you use, for example, Microsoft Edge, Chrome, Opera, Internet Explorer, Safari and Firefox, or the address of the site you came from if you clicked on a Dentiste à Laval ad.
• Device information, for example, device ID, model, operating system or notification status, privacy settings and other device configurations or settings, location information or your IP address, which is a number automatically assigned to your computer or device when you browse the Internet and from which the general geographic location of the device can be obtained.
• Location information, such as general location information from your IP address and geolocation information from your browser or mobile device, if you have given us permission to share this data.
• Other information from web technology through tools such as cookies and web beacons. This may include information such as a unique identifier and your response rate.
• Operational information, which relates to how you use different products or services.
• Contact information: including your full name, postal address, email address, telephone number.
• Identity information, including but not limited to, age group, gender, salary bracket/estimated family income, citizenship, resume.
• Payment and Financing Data: including your credit card information, or if you apply for financing online through the Dentiste à Laval website, certain information about you including your first and last name, social security number/driver’s license/health insurance number, bank account number, city, email address, telephone number, full postal address, information about your residence, employment and income, and confirmation of whether or not you have ever been bankrupt.
• Other information we collect, This may include information you have provided to us through various means, including but not limited to. communication language preferences, demographic data and interests and opinions through our recorded surveys.
• To enable you to access and use the Website properly.
• To enable us to address issues reported to us by users, including troubleshooting, support, optimization and investigations into website security breaches or to restore lost data.
• To enable us to evaluate, optimize and improve the content and functionality of the Website including through the use of performance tools provided by third parties, such as Google Analytics which uses cookies to collect statistical data in aggregate form, for the purpose of analyzing how visitors use a website. These cookies are used to store non-personally identifiable data. If you do not want to submit information to Google Analytics, you can opt out of having your data used by using the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout

For more information about Google Analytics and how this third party processes and manages your personal information, you can consult the privacy policy available at http://www.google.com/intl/fr-CA/policies/privacy/

• To allow us to offer you advertising content, including through retargeting, and to improve the content of our advertisements and our website so that they are more adapted or of interest to the public.
• To personalize your experience with us by analyzing data, including by examining and studying your applications, your transactions and your other information to:

➢ Know you, understand your needs, and your activities and know the products, services, promotions, offers and advice that may be of interest to you

➢ Target or personalize products, services, promotions, offers, advice, tips and articles based on the information we have collected, including information collected through your digital activities on Dentiste à Laval digital channels:

➢ If you access one of Dentiste à Laval’ marketing advertisements, we may also track the advertisement you selected, the activity on the site associated with each marketing advertisement and the response rate, which helps us plan future online marketing campaigns. If you access a third-party site on which a Dentiste à Laval advertisement appears, we may use cookies or similar technology to help us determine which site you have accessed, but we do not track or create a profile of a user’s behavior on that site.

➢ To promote and market products and services offered by Dentiste à Laval, our partners or selected third parties. This includes marketing Dentiste à Laval products, services or community initiatives on another company’s site, such as remarketing using web technologies. Dentiste à Laval’ partners and service providers may also use web technologies to collect and use information from Dentiste à Laval sites and other third-party sites to help us carry out these marketing activities. In some cases, the content of this marketing may be based on information we know about you, such as your browsing behavior on Dentiste à Laval sites and third-party sites on which Dentiste à Laval advertisements are displayed to you, your Dentiste à Laval products and services, and information you have provided to us.

• To prevent fraud during the online checkout process.
• To measure, in the aggregate, the number of people who interact with a digital advertisement.
• To allow us to understand, in general, how you use Dentiste à Laval’ digital channels.
• To track purchase and payment history and financial institutions used to provide you with added value to personalize your experience with us by analyzing data, including reviewing and studying your applications, transactions and other information
• Allow us to communicate with you and respond to your inquiries and requests for quotes.
• Allow us to fulfill your orders and provide you with after-sales follow-up.
• Allow us to register you for one of our initiatives and for follow-ups for competition purposes.
• Allow you to apply for employment opportunities.
• For internal and external verification purposes, we may also check your references.
• Allow you to provide us with comments, suggestions or questions.
• Send you communications by mail, email, text message, telephone, automatic dialing and announcing devices at the numbers you have provided to us, fax, other telecommunications channels, social media, or other means. This includes marketing or service communications regarding benefits, features or other information about products, services or initiatives, to the extent permitted by applicable law. You can always choose not to receive marketing communications from us. See also Section 7 “Your Rights”.
• Allow us to communicate with you regarding a request you have made or your experience with our services, products or website;
• Allow you to inform us of any problems with the website or the services or products provided by Dentiste à Laval.
• Allow us to determine your satisfaction through satisfaction surveys.
• To comply with applicable laws and regulations in force, including requests from government authorities and self-regulatory organizations.
• Allow us to process your payment.
• Allow us to process your financing application.
• Allow us to determine your eligibility for products or services.
• Help us understand our relationship with you, including how you prefer to transact and the types of products, services or offers that may appeal to you or be of interest to you.

We only use personal information for the purposes for which it was collected.

Cookies: How they are used

When you visit the Website, we may place a data file on your device, such as a cookie, pixel tags (very small graphic elements) or similar file. These files allow us to store certain information about your use of the Website, including the date of your most recent visit, the pages viewed and the files downloaded. They allow us to adapt the Website to better meet the interests and preferences of our users. These files may also be used by Dentiste à Laval for targeted marketing purposes in order to present you with content or advertisements that we believe may be of interest to you based on your browsing behavior on the Website. To the extent that these cookies are not strictly necessary for the operation of our Website, we ask you to consent to their use when you first visit our Website. You have the option to disable these cookies for the future if you wish by managing the configuration options of your browser.

Please see our Cookie Policy https://www.dentistealaval.com/politique-de-temoins/ for more specific information on the cookies we use, why we use them and how to remove them from your computer.

How information is stored and communicated

Dentiste à Laval retains personal information for a reasonable period of time either to properly provide you with access to the website, to fully respond to your requests and/or process your orders, to achieve the stated purposes, or in accordance with the provisions of the law, whichever is the longest. After this period, we ensure their depersonalization or destroy them in a manner that ensures their protection against unauthorized access or disclosure.

Only the relevant personnel may access the data when necessary to perform their duties related to the services and in accordance with the purposes set out in this privacy policy, subject to the following paragraph.

We never disclose your personal information to anyone outside of Dentiste à Laval without your consent, except to the following third parties and only if they have implemented appropriate security safeguards to ensure at least the same level of security as ours:

▪ our suppliers whose services have been retained to perform certain functions on our behalf (e.g. data processing and storage, sending communications, payment processing, delivery, etc.). In this case, we take the necessary measures to ensure that these third parties only have access to the information that is necessary to carry out the agreed services, that they process your information only for the purposes that we have determined and that they have in place personal information protection measures that comply with applicable laws and allow for the same conditions and level of protection as those set out in this privacy policy;

▪any entity in the event of a merger, corporate reorganization or change of control of Dentiste à Laval, in whole or in part, only if the parties have signed an agreement stipulating that the collection, use and disclosure of the information is limited to the purposes of the business transaction;

▪ any public authority if required by law, or to defend our rights, or otherwise in accordance with the law. If Dentiste à Laval must disclose information or provide a copy of such information to a government agency under any law or pursuant to a court order, Dentiste à Laval will attempt to notify you in advance to the extent permitted by law;

▪ companies that provide anti-money laundering and terrorist financing screening, credit risk reduction and other fraud and crime prevention services and with companies that provide similar services, including financial institutions, credit reporting agencies and regulatory bodies with whom such personal information is shared;

Hyperlinks and third parties

The Website may contain sharing or publishing options or links to third-party websites or platforms. By using or activating these links or features, you leave the Website and your browsing becomes subject to the terms of use and privacy policy of these third parties. We have no control over these third-party platforms and the fact that these platforms are listed on the Website does not engage our responsibility in any way.

Security

All data is stored on servers with high security standards, protected against improper use and access by unauthorized persons. We strive to maintain the necessary physical, administrative and technical security measures at our offices and at information storage centers. Information is only made available to individuals (employees or agents) who need access to this information to carry out their responsibilities. Dentiste à Laval deploys reasonable means to protect your personal information transmitted during your use of the website, including when you make an online financing application or as part of the online purchasing process. More specifically, Dentiste à Laval uses technical and organizational measures to protect your personal information against loss or theft as well as against unauthorized access and disclosure, both internal and external to our organization. However, no security mechanism is perfect and you should be aware that there is always a certain risk of security breaches. Dentiste à Laval disclaims any liability with respect to the disclosure of such information about you, except in the event of negligence on the part of Dentiste à Laval. It should be noted that, in order to reduce the risk of security breaches, no credit card information is stored on the servers used by the website.
All data collected as part of your use of the website is generally stored on servers located in Quebec. However, the data may be processed by third-party service providers of Dentiste à Laval located outside Quebec to enable them to carry out mandates on behalf of Dentiste à Laval. In the latter case, Dentiste à Laval takes reasonable steps to ensure that these third parties are bound by appropriate protective measures, including contractual ones.

Your rights

You have the right to know the purpose of Dentiste à Laval’ collection and processing of your personal information, as well as the right to access, update and correct this information. You may withdraw your consent to Dentiste à Laval’ use and retention of your personal information at any time. In such a case, however, you may no longer be able to use certain features of the website. You also have the right, as the case may be, to request: (i) that Dentiste à Laval cease distributing, de-indexing or re-indexing your personal information or (ii) as of September 22, 2024, that your computerized personal information collected from you be communicated to you in a commonly used technological format and to any person or entity authorized by law to collect this information. This right does not extend to information that has been created or inferred from your personal information and we are not required to communicate this information if doing so would raise serious practical difficulties. If you believe that your privacy rights may have been violated, you have the right to file a complaint with the Commission d’accès à l’information du Québec or to seek redress through the courts.

Dentiste à Laval will generally respond to all access requests within 30 days of receiving all necessary information. In cases where we are unable to provide access, or if we need more time to respond to a request, we will notify you in writing.

Based on exemptions provided by applicable laws, Dentiste à Laval may not be able to disclose certain types of information. To the extent possible, we will remove the information that will not be disclosed and provide you with access to the remaining information. If we are unable to provide you with access to or disclose personal information to you, we will provide you with an explanation, subject to limitations.

In certain circumstances, such as when the request is excessive or unfounded, we may charge you an administrative fee for access to your personal information. We may also charge for additional copies. We will inform you of any charges before acting on a request.

Roles and responsibilities

Dentiste à Laval is responsible for communicating this policy and ensuring that its employees fully comply with all relevant aspects of the notice and accompanying guidelines.
Business or infrastructure units that handle personal information are responsible for ensuring that these activities comply with this policy.
Our Privacy Officer
(i) develops Dentiste à Laval’ privacy strategy,
(ii) designs and maintains the notice, accompanying guidelines and any other information-related policies or procedures, and
(iii) serves as the official liaison with the federal and provincial commissioners.

Contact us

If you have any questions about this Privacy Policy, access to your personal information or about the collection, use and disclosure of personal information by Dentiste à Laval or how you can exercise your rights set out above, file a complaint or update your personal information, please contact our Chief Privacy Officer as follows:
By email: info@dentistealaval.com
By mail: Méga Centre Val-des-Brises 5100 boul. Robert-Bourassa Laval, QC H7E 0A6
We will make every effort to process your request promptly.